![]() Stay on this screen while you grab your phone or a computer. Open HBO Max on your TV and choose Sign In. However, you were then informed by AT&T that access to HBO Max is no longer offered as of June 6th, which contradicts information you have found online indicating that grandfathered plans still have access. Follow mentioned-below steps to login into HBO Max account. When you attempted to set up your HBO Max account with AT&T, you received a message prompting you to call your provider. You can click any drop down that you desire, but we suggest selecting, "Can't sign into my account", for additional steps that could help you access your HBO Max content. You will need to have your phone or a computer. Our second recommendation would be to use the official HBO Max troubleshooting page. These AT&T Wireless plans gave you access at no extra charge: Delete the HBO Max app from your device and reinstall it from your device’s app store.Īlso, if you have a retired plan, you won't have access to HBO Max.Make sure you’re using the latest version of the app.Use another device to check your internet connection.Since your HBO Max account isn't working as expected, please try the following: For more details, visit Get HBO Max info. If you do not have an AT&T user ID, click Create one now and follow the on-screen prompts. If you have forgotten your AT&T user ID or password, click Forgot user ID or Forgot password. We're taking this first step, so we can determine what could be causing the sign in error. Note: You must sign in using an AT&T or DIRECTV account that that includes HBO. Just simply scroll down to the last drop-down that says, "Where I can find HBO Max support and troubleshooting info?", and try to following steps. Our first recommendation would be to view this resource on frequently asked questions about HBO Max. We understand the importance of being able to log into your HBO Max account, HimesTimmerla.
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